How Can I Get in Contact with Aussie Alchemy?
If you’d like to get in touch with our support team, please visit the “Contact Us” page located in the header of our website. One of our friendly team members will respond to your inquiry within 24-48 hours.
Where Are the Products Located and Shipped From?
All of our products are stored and shipped from within Australia. Depending on stock levels and demand, our warehouses are located in either Victoria or New South Wales. Please note that while our products are shipped from Australia, they are generally manufactured in China. This ensures we provide you with the best quality products at the most affordable prices.
NOTE:
Depending on stock levels and demand. In case of heavy demand, we may need to ship direct from the manufacturer, which is outside of Australia.
We only do direct from the manufacturer until stock is replenished at our local warehouses.
What Types of Payment Do You Accept?
We accept all major payment methods, including credit cards, PayPal, and Buy Now Pay Later options listed on our product pages.
Is Delivery Free?
Yes, we offer fast and free delivery on all orders placed within Australia.
What If My Order Is Delayed?
Occasionally, orders may experience delays. If you’re wondering about the status of your order, start by checking the Shipping Confirmation email sent to you. This email may sometimes land in your spam or junk folder. If you still cannot track your order, please reach out to us through the “Contact Us” page on our website.
What Currency Is the Store In?
All products displayed on our website are listed in AUD (Australian Dollars).